![]() For more information on our customer success service and implementation options, please visit our customer success services page. If you are an existing client or user, please contact our customer service line at 1.800.746.7531 for product support. Posted by Superior Telemarketing at 9:08 PM. Shiftboard is cloud-based and accessible from any desktop or mobile browser, in addition to our native mobile apps. https callcenter liveops com liveops jobs liveops message board liveops review. How do hourly employees access their work schedules with Shiftboard? ![]() Our customers also realize a positive impact on key areas of workforce operations including employee satisfaction and retention, labor cost management, and compliance with union agreements, fatigue policies, and other scheduling regulations. But the strategic benefits expand well beyond day-to-day scheduling efficiency improvements. The fact that Shiftboard customers report an average 30% increase in scheduling efficiency, is a compelling reason to choose us. How does Shiftboard help improve workforce operations? For example, Shiftboard’s customers on average report better business outcomes such as 88% higher shift coverage, 16% reduction in turnover, and 23% reduction in OT costs. CALLCENTER LIVEOPS SOFTWAREHow does employee scheduling software impact business outcomes?Ĭompanies experience significant ROI after implementing employee scheduling software. Workforce managers responsible for high-volume labor scheduling may rely on employee scheduling software to help them ensure enough workers are scheduled to meet production goals and keep order commitments. It can be a complex process, especially for shift-based operations, such as those in manufacturing. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates 2 Billion in client revenue each year. Intelligent automation, configured to meet an organization’s unique scheduling requirements, helps solve key business challenges such as increasing operational efficiency, improving employee job satisfaction, and lowering total labor costs.Įmployee scheduling is a critical aspect of operations because it provides a plan for how and when employees do the work that needs to get done. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. September 7, 2017.Employee scheduling software automates the process of creating and managing shift schedules according to rules and parameters set by an organization, state and federal laws, safety regulations, and union agreements. ^ "LiveOps Announces New Cedar Park, Texas Corporate Headquarters".: CS1 maint: archived copy as title ( link) DoorDash Starting a call center company and registering to be part of the Remote, work-at-home jobs hiring now: Virtual Assistant Executive Assistant. CALLCENTER LIVEOPS SERIESOn Februthe company raised a $28 million Series C round from Menlo Ventures, CMEA Capital, Benchmark, and Michael Dearing. support in a call center environment Host labs with your cloud provider, AWS. Liveops raised a $22 million Series B round on Apled by Menlo Ventures and CMEA Capital. https callcenter liveops com liveops jobs liveops message board liveops review. ĬallCast (which merged with Liveops) raised a $1 million Series A funding round in January 2002 with funding from Scott Banister, Wendell Brown, Reid Hoffman, Josh Kopelman, and Bill Trenchard. Liveops is a venture backed startup that has received over $50 million in venture capital funding. ![]() In September 2017, Liveops named former COO, Greg Hanover, CEO. In December 2016, Keith Leimbach was named CEO. In December 2015, Liveops announced that Marlin Equity Partners would acquire the Liveops Cloud Platform business. In October 2015, Liveops opens new Agent Services headquarters in Scottsdale, AZ. In July 2015, Liveops relocated their headquarters from Redwood City, California to Cedar Park, Texas. In 2014, BlackBerry poached Marty Beard as their new COO and Liveops named former ShoreTel VP Vasili Triant as its new CEO. In 2011, Liveops named former Sybase president Marty Beard as its new CEO. In 2006, Liveops named former eBay COO Maynard Webb as its CEO. In 2003, Florida-based Liveops merged with California-based CallCast, renaming CallCast as Liveops, and moving its headquarters to Redwood City, California in 2004. ![]()
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